Strategies to get Customers to Follow Your COVID-19 Policies- Webinar Recording
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 Export to Your Calendar 9/30/2020
When: On Demand until September 30, 2020
Where: Zoom Webinar Recording
United States

Online registration is closed.
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Customers without masks: Simple strategies to get customers
to follow your COVID-19 policies (without a fight!)


Learn techniques to build better relationships with patrons and manage problematic behavior.

In this webinar, you'll learn:

  • five things your organization can do to increase compliance with public health measures
  • three types of people who don't wear mask
  • a three-step strategy for getting people to wear masks (and social distance) without unnecessary conflict
  • steps your organization can take to prevent problems
  • strategies for addressing problems

0.1 CEUs are available for this webinar. $15 members / $20 non-members.

Participants will be emailed a link to the recorded webinar and workbook a few hours after registering.

Presented by Ryan Dowd, Chief Empathy Officer, Homeless Training Institute

Ryan Dowd has spent most of his career running a large homeless shelter outside of Chicago. In addition, he trains organizations around the globe how to compassionately manage problematic behavior.

Not able to attend the live webinar? A link to the recording will be sent to you and will be available for 1 week after the live event.